Customer Service (Full-time position, Copenhagen)

Would you like to be part of one of Denmark’s most exciting e-commerce teams in a phase of high growth, and kickstart your career in customer service within an e-commerce context?

About AndLight

AndLight is Scandinavia’s leading online retailer within high-end design, with ambitions to become the leading retailer in Europe. This will be achieved through a strong and sustainable strategy, positive customer experiences, and a dedicated team of students, entrepreneurs, and e-commerce marketing professionals, all full of energy.

At our office in Copenhagen, we are seeking a skilled and dedicated individual for our customer service team — someone who is passionate about delivering an excellent customer experience through strong communication skills and a proactive approach to their tasks.

About the Position

At AndLight, you will become part of a motivated customer service team, where strong team spirit and good dynamics are central elements. It is important that you are structured and constructive.

Primary Responsibilities

• Communicating with customers via email, telephone, chat, and social media (English and if you have a second language)

• Sales and advisory services via email, telephone, chat, and in person in the showroom

• Quality control of the website(s)

• Supporting the rest of the customer service team with ad hoc tasks

Our Expectations of You

• You are proactive, structured, and show initiative

• You have a good understanding of customer handling

• Previous experience in customer service is an advantage

• Proficiency in additional languages is an advantage; strong English and a potential second language are required)

What We Offer

• A full-time position with opportunities for responsibility and challenges

• The opportunity to gain valuable experience in e-commerce and customer service

• A young, international team of like-minded, ambitious, and cheerful colleagues

• Structured professional and personal development

Apply via this link: Customer Service (Full-time position, Copenhagen) | Royal Design Group

AndLight ApS

Nelson Mandelas Alle 16, 2450 København SV 

www.andlight.dk