Kunderådgiver søges til Barcelona, Spanien

Worldline is a prominent leader in the online payments industry, offering both software and hardware solutionsfor digital payments.

As a Customer Service Advisor for Worldline, your primary responsibility will be to provide top-notch support to customers, addressing both technical and administrative inquiries through telephone, chat, and email. This includes assisting customers with installations and configuring their terminals or online payment solutions, troubleshooting reported issues and maintaining strong customer relationships. While you will primarily provide support in your native language, there may be occasions where handling inquiries for other markets is required.

Training:

The training period involves hands-on practice within the production environment, ensuring familiarity with real workflows. Trainees receive comprehensive instruction across three different channels: voice, chat, and email support. Each channel’s training includesspecific customer interaction techniques, software usage, and scenario-based exercises. This approach ensures versatility and readiness for live operations, enhancing customer service quality across all communication platforms.

Working Hours:

• Throughout the project, working hours are Monday to Friday, 08:00-18:00, and Saturdays, 10:00-14:00.

The shifts are scheduled as follows:

• Early Shift: 08:00 – 16:30

• Regular Shift: 09:00 – 17:30

• Afternoon Shift: 09:30 – 18:00

• Saturday Shift: 10:00 – 14:00

Please note that shifts are subject to change, and working hours may vary during the training period.

Qualifications:

Candidates possess effective communication and social skills, maintain a positive attitude towards changes, demonstrate team-player mentality, exhibitstrong listening skills, being analytical and with a detail-oriented approach to problem-solving. Preferably also should have experience in a contact center.

Salary & Project Seniority:

We do offer a hybrid working model. During the initial training period, employees are office-based, but once training has been completed and quality standards are consistently met, everyone moves to a hybrid setup.

The initial offered contract is based on 39 hours per week, with a gross base salary of €1559,25 and a €200 bonus gross per month. Additionally, employees accrue 1.9 vacation days per month.

After 6 months, the bonus increases to €300 per month with new targets.

After 12 months, the bonus goes up to €350 per month with additional targets.

After 18 months, the base salary increases to €1600, plus the €350 monthly bonus.

We will help you obtain the NIE and we have some contacts with short/long term rental agencies to help you find an accommodation i Barcelona.

All contracts are permanent.

Opportunities to develop your skills and grow within NewCo.

A diverse, friendly, and collaborative team culture.

Tax free benefits (restaurant/Transport/ Day Care).

Free Personal Training Sessions.

Free online Spanish lessons outside of working hours for skill development.

Much, much more!

Please note, only shortlisted candidates will be contacted.

This role requires you to speak English and Danish to a proficient level.

This is a full time job in Barcelona.

Make sure to send your up-to-date English CV.

How to Apply
If you wish to apply, please send us your up-to-date CV in English telling us why you want this job. This is a great opportunity for you to let us know that you understand what we are looking for.